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Manager, Technical Documentation

Procore

Procore

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IT
Bengaluru, Karnataka, India
Posted on Monday, August 19, 2024

Job Description

We are looking for an experienced Technical Documentation Manager to lead a team of technical writers based in Procore’s Bengaluru, India Office reporting to the Senior Manager of Technical Documentation located in the US.

In this role, you will lead and manage a team of technical writers, providing mentorship and support in authoring clear and accurate English-language product related technical documentation that enables customers to setup, implement, use and manage our software effectively and efficiently. You’ll collaborate and align with other cross-functional teams to ensure our documentation meets the needs of technical and non technical users.

What you’ll do:

  • Hire, manage, and support a world-class team of local Technical Writers; focus on Managing Editor
  • Manage with a results-focused approach that balances assignments across the team
  • Provide team metrics to Sr. Manager
  • Oversee and drive the development and maintenance of web-based and non web-based documentation assets, continuously improving content based on stakeholder input, customer feedback and industry best practices
  • Collaborate closely with product managers, engineers, designers, and other stakeholders to ensure the team is aligned and able to work successfully
  • Assist in defining documentation requirements, processes and priorities
  • Ensure that Technical Writers effectively prioritize and fulfill content backlog request along with high-priority feature release work as well as other content, experiences, and process improvements required
  • Help Technical Writers refine their writing skills by spot-checking content and providing coaching and editorial feedback.
  • Actively engage product development teams to understand their needs and address any challenges or concerns related to documentation
  • Identify opportunities for process improvement
  • Ensure efficient collaboration with the rest of the customer education, documentation and product development and teams
  • Foster a culture of collaboration and knowledge sharing within the technical writing team, promoting continuous learning and professional development.

What we’re looking for:

  • Bachelor’s degree or equivalent practical experience.
  • 3+ years of experience managing or leading technical writers
  • Strong technical aptitude with an ability to quickly learn new concepts and tools
  • Proven experience in managing, mentoring, and training teams of Technical Writers
  • Experience creating and managing online, production-level documentation
  • Well versed in the technical communications industry best practices
  • Self-motivated with robust organizational skills
  • Substantial written and spoken English communication skills, including Plain English
  • Experience with workflows and tooling used by engineering, operations, and product teams (Jira, Figma, Confluence, Github, etc.)
  • Experience engaging with a wide range of stakeholders across a company, its customers and overall ecosystem
  • Excellent work ethic and strong intellectual curiosity, ability to work quickly, efficiently, and multi-task
  • Track record of effective technical writing leadership in a fast-paced, work environment

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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