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Senior Manager, Professional Services - MENA



Sales & Business Development
Dubai - United Arab Emirates
Posted on Thursday, June 13, 2024

Job Description

We’re looking for a Senior Manager of Professional Services, to lead Procore’s Professional Services team in MENA. In this role, you’ll drive best practices by establishing operations, setting strategic goals, and providing daily guidance to your team.

As our Senior Manager of Professional Services, you’ll successfully lead, mentor, and grow your team of individual contributors. This includes facilitating onboarding, providing training, identifying challenging opportunities for advancement, and driving high performance with OKRs. As a successful candidate, you have experience managing multiple professional services roles including sales and delivery and aspire to pursue future leadership opportunities. You’re also a trusted advisor who can skillfully manage influence through persuasion, negotiation, and consensus-building to move the needle on projects.

This role is based in our Dubai office and reports to the Director of Professional Services Delivery. We’re looking for someone to join us immediately.

What you’ll do:

  • Attain mastery over and become a subject expert in Procore services engagements

  • Create efficiencies in processes and procedures, continually seeking ways to promote product adoption and efficient software implementations

  • Guide team in effective client issues resolution and handle any escalations

  • Demonstrates business growth and transformation within a team that drives Professional Services value to customers

  • Engage with Customer Success Leadership on team wins and losses

  • Measure the effectiveness of the team by managing operational metrics such as billable utilisation and CSAT and Professional Services revenue

  • Manage team resourcing and capacity

  • Inspire team members to achieve high results and metrics; develop and manage team OKRs, messaging, and updates

  • Recruit, mentor, and develop team members by identifying training opportunities, and managing peer shadowing

  • Manage, inspire, motivate, mentor and provide career development guidance to direct reports.

  • Responsible for partnering with commercial teams to ensure the successful scoping, sizing, and estimating of efforts for Professional Services

What we’re looking for:

  • Fluency in both Arabic and English

  • 7+ years of experience leading the scoping and delivery of technology services engagements, including project and implementation management

  • Excellent interpersonal, verbal, and written communication skills

  • Understanding of business transformation, growth, and development of consulting services within a Professional Services organization

  • Enthusiastic and creative leader with the ability to inspire and motivate others

  • Deep understanding of value drivers in recurring revenue business models

  • Strong problem-solving, analytical, and process-oriented mindset

  • Track record as an early adopter for driving change and a demonstrated desire for continuous learning and improvement

  • Bachelor’s degree or equivalent in Business or a related field is preferred

  • Experience with Financial, Construction, Project Management, or ERP software solutions is preferred

Additional Information

Perks & Benefits

At Procore, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive. From generous paid time off and healthcare coverage to career enrichment and development programs, learn more details about what we offer and how we empower you to be your best.

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes, and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore.

We are an equal-opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic, and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

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