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Technical Implementation Manager

Kroo

Kroo

IT
San Francisco, CA, USA
USD 105k-130k / year + Equity
Posted on Jul 17, 2025
Apply now

About Kroo

Kroo is the leading data management platform for the construction industry. We help the people who build the world we live in make sense of their data through out-of-the-box data integrations, automated pipelines, warehousing, and AI-driven analytics.

We are currently backed by two best-in-class investors who have strong track records for identifying industry-defining startups like Kroo. We are also advised by a former construction tech founder who led their company to a successful exit.

  • Afore Capital is a top early-stage generalist fund with tremendous success in backing industry-disrupting startups including Modern Health, Neo, Hightouch, Overtime, Flatfile, and more. Afore’s early-stage investments have raised more than $2 billion dollars collectively, with 34x following every $1 invested by Afore from top generalist investors including A16Z, Accel, General Catalyst, Kleiner Perkins, Lightspeed, Founders Fund, Coatue, Redpoint, Craft Ventures, and many more.
  • Suffolk Technologies is the leading venture fund for the AEC / built world and is one of the most active investors in this space with an unparalleled track record growing the biggest names in this vertical. Suffolk Technologies is the independent venture arm of Suffolk Construction, one of the largest construction companies in the US doing more than $5 billion annually. Their portfolio features some of the most influential built world tech companies, such as Procore, EquipmentShare, Kojo, OpenSpace, SoilConnect, Rugged Robotics, and more.
  • Javed Singha serves as an advisor to Kroo, and Javed was the co-founder and former president of Fieldwire, one of the most prevalent jobsite management software companies for construction. Javed led the company to a successful acquisition by HIlti Group in 2021 for more than $300 million. Javed currently advises the Software Board of Hilti Group. He brings an intricate understanding of construction, having served thousands of contractors on millions of projects.

The current team is headquartered in New York City with an additional location in San Francisco. Collectively, the team has experience with over $6 billion in construction projects across previous careers and building industry-defining software valued at more than $9 billion. Kroo’s customer base comprises general contractors and specialty contractors doing anywhere from $100 million to $5 billion in annual revenue.

Why You Should Join Us

  • Growing fast (consistent XX% MoM growth) with XX+ paying customers and on track to hit $X million in revenue this year and reach cash-flow positive. We are trusted by and work with several top ENR-ranked customers such as ARCO, Fortis, Suffolk, Mortenson, Choate, and many others. We are a fast-growing company with positive recognition in the construction industry because all of our customers love using Kroo.
  • Unique opportunity to transform how the $13 trillion construction industry uses their data. Kroo has a proven approach to winning new customers with proper market positioning. We’re capturing market share solving real problems for our customers while others are being distracted by existing tech trends. We have a methodical approach to creating a dominant foothold in the construction data landscape, which will give us the right to win when we release our AI-powered features.
  • Ability to directly create value for our customers and help shape Kroo into a more impactful platform. You will enjoy unparalleled autonomy in driving customer success and playing a huge role in optimizing for customer retention while relaying valuable feedback to Product & Engineering. In this position, you will be exposed to the world of construction and develop valuable skillsets on working with different industry stakeholders and their tech stacks.
  • Our customers love Kroo. We are incredibly focused on making sure our product truly helps our customers solve their data-related problems. As a result, our customers consistently push for more Kroo features and organically upsize their contracts. Our customers have also helped successfully sell Kroo to other customers because of how valuable our product is to them.
  • Our existing team has a differentiated combination of experiences to successfully scale Kroo into an industry-leading platform. Our CEO, Barry, has worked with over $5 billion of construction projects in a previous life, working with real estate developers, general contractors, and specialty contractors. Our CTO, Jonny, was an early hire at Gusto, last valued at more than $9 billion, and he was instrumental in developing their most valuable features. Our Founding Data Engineer, Ryan, led the data team at Truebeck Construction, a billion-dollar general contractor in the Bay Area. Our Founding Software Engineer, Sam, boasts a unique full-stack experience building early-stage and later-stage enterprise products.

The Role

As a Technical Implementation Manager, you’ll have a unique opportunity to be a hybrid of a Solutions Engineer, an Implementation Manager, and a Customer Success lead. You will guide our customers from kickoff through go-live and beyond, ensuring seamless deployments, deep product adoption, and measurable ROI.

We have been growing fast and onboarding the industry-leading ENR contractors, and we’re looking for someone to truly define the post-sales implementation & customer success motion.

Qualities of an Ideal Candidate

  • Customer-obsessed
  • Knows the construction industry
  • Has worked with data visualizations and gets excited about helping others use their data
  • Interested in having autonomy and building their own processes
  • Curious about how AI can transform the construction industry and drive efficiency
  • Can get scrappy or creative in edge cases
  • Comfortable with not working a 9-5 job

What We Can’t Live Without

  • Construction domain experience (data/IT focus preferred) with 2+ years of experience
  • Proficiency in SQL (complex query writing, performance tuning)
  • Expertise with PowerBI, Tableau, or other data visualization tools (data modeling, dashboard development)
  • Familiarity with modern data warehousing (e.g., Snowflake, BigQuery) or ETL tools (e.g., DBT)
  • Exceptional communication skills—comfortable interfacing with both technical and non-technical stakeholders
  • Proven ability to manage multiple projects and deliver on time

Nice-to-Haves

  • Prior experience at a B2B, VC-backed startup
  • Exposure to Microsoft Fabric, Azure Synapse, or similar platforms

What You’ll Do

Solutions Engineering:

  • Gather and translate customer business requirements into technical designs
  • Build proofs-of-concept and configure ETL pipelines, warehouses, and dashboards

Implementation Management:

  • Own the end-to-end onboarding process: timeline creation, internal coordination, and milestone delivery
  • Manage expectations, risks, and scope across technical and business stakeholders

Customer Success:

  • Build deep relationships with our customers and manage renewal cycles, expansions, and support escalations to ensure customer happiness
  • Serve as the primary technical liaison for troubleshooting, training, and best-practice guidance
  • Develop custom SQL queries and PowerBI reports to extract, transform, and visualize customer data
  • Proactively monitor adoption metrics and drive strategies to maximize product value

Cross-Functional Collaboration:

  • Partner with Product and Engineering to surface customer feedback and influence the product roadmap
  • Document implementation playbooks, create training materials, and share learnings across the team

What We Offer

  • Competitive salary: ($105K–$130K) + equity stake in a high-growth startup
  • Healthcare benefits: Medical, dental, vision
  • Time off: 20+ days PTO, plus company holidays
  • Other Perks: Free lunch provided on in-office days, professional development stipend, 401K, transportation + wellness benefits
  • Team events: Annual offsite, monthly team events, ad-hoc conference trips
  • Hybrid flexibility: 3 days in-office for hands-on collaboration, 2 days remote for focused work

Kroo is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply now
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